FAQs

How can I be eligible for a refund?

All of our products come with a 30-day refund guarantee starting from the day the item has been delivered.

To be eligible for a refund, you MUST meet any of the following scenarios:

• The order is in process, but has not been shipped yet.
• The order has not been shipped after the estimated processing time (2–7 days).
• The order has been delivered in a broken/damaged/faulty condition.
• The order has not been delivered for 7 days after the last estimated delivery date.
• The item got an unexpected damage after use.

Can I return the item if it doesn’t work for me?

Yes. All of our products come with a 30-day refund guarantee starting from the day the item has been delivered. For apparel, if the size doesn’t fit, contact us to request an exchange.

How can I request a refund?

Head over to our Contact Us page, tell us about your order, and we’ll respond within 24–48 hours.

How do I check the status of my order?

Once your order is fulfilled, you’ll receive a shipping confirmation email with tracking details. You can also visit our FAQ page for more information.